Ereader Help Turns Frustration Into Joy

In the Reference Department we very often answer questions for people about how to download books from Molib2go to their e-readers. One evening a gentleman come in, very frustrated about how to use his e-reader saying he and his wife had spent 2 hours the night before trying to figure out the process. He happened to have a Pandigital, which is the device Cheryl has, so in about 15 minutes she was able to explain the process of downloading, opening and reading ebooks as well as putting a shortcut on the device desktop for quick access. She doesn't think she had ever seen anyone so happy as he shook her hand several times, thanking her repeatedly, and saying he worked at O'Reilly's if she ever needed anything. He was practically dancing as he walked out. Each day there are little moments when you know you have helped someone as they thank you for the information they want or a direction to find what they need, but that night Cheryl felt such an overwhelming feeling of happiness knowing she had truly made his day.